HSBC – Dealing with Debt

''This course has been extremely valuable as it has given me a greater understanding of people’s variations in lifestyles and the importance of budgeting and how clear things become once a budget is set in place"

"The objectives were clear and easy to understand and were presented in an engaging way"

"I thought the trainer was excellent in her presentation and knew her subject in depth and made the course interesting"

"The sessions on external solutions and how to consider emergency debt were most valuable for me. Enjoyable course, I feel I leant a lot. Excellent delivery of training''

RBS – Moneysense training

"Working at Natwest I see a lot of people who could really benefit from the contents of this course"

"It has given me more of a clear understanding of dealing with people who are in financial difficulties. Instead of just sending people away there are other options available to them"

"Now I understand that when people come into branch we now have the relevant information to hand"

"It gave me a refreshing insight into the other side of the fence"

CO OP – Financial guidance training

"The course has been helpful regarding discussions and dealing with behaviour. This in turn could avoid customers going through the collection process"

"Very useful as it has reaffirmed aspects that improve my effectiveness as a debt management advisor"

"The most useful sections were on rapport building, aggressive/distressed customers because I didn't know fully what to do. The trainer made it clear."

"It taught me how to handle aggressive customers; I have always struggled with this but feel I can now handle it better"

"The whole course was essential as it betters my knowledge"

TESCO – Personal Money Management

"Very excellent course - very interesting and eye opening. Feel motivated to change some of my ways and think longer term about finances"

"Explanations of types of debt and solutions were very useful. Completely new information and valuable to me personally. Well presented with good content and materials - thank you"

"All sessions useful and well linked. Supported and enhanced each other. Trainer was very good and made potentially hard/tiring subject relevant and interesting"

"The course has been really useful on a personal and professional level. The handout is excellent and it's great to get a credit file application - thank you very much"

BRITISH GAS – Dealing with Debt

"This has given me a better insight into customers in debt and it has provided me with the opportunity to understand customers and help them better"

"Thoroughly enjoyed and would recommend the course to all business"

"This course has been fantastic and I am now confident my team are armed with the right tools to support our customers and make good commercial decisions"